This page will be refreshed with new information as we have new information to share. Please keep checking back.
Has Harry Styles: LOVE ON TOUR 2020 been rescheduled?
Yes; Harry Styles: LOVE ON TOUR 2020 has been rescheduled to 2021.
Does this include HARRYWEEN?
HARRYWEEN is a special event and separate from LOVE ON TOUR 2020, but is also rescheduled; to Halloween 2021! Wow.
OK, but what do I do until 2021?
Change the world.
"LISTEN, READ, SHARE, DONATE, AND VOTE." BLACK LIVES MATTER.
One conversation at a time. One kind gesture at a time. One changed perspective at a time. You're making a difference, and it shows; but we still have a long way to go. See you in a better 2021.
Where can I see the rescheduled dates?
You can see the new dates on:
Will my existing LaneOne tickets be valid for the rescheduled date?
Yes; your existing LaneOne tickets will remain valid for the rescheduled date and your tickets in the LaneOne mobile app will automatically reflect the new date.
What happens if I cannot make the new rescheduled dates?
If you are unable to make the new date, please chat us in the app by July 10th, 2020, if you would like a refund.
Can I exchange my tickets for a different date?
If you would like to exchange your tickets for a different date, chat us in the app and we’d be happy to help if it's possible. Inventory will be based on availability.
What if my tickets were transferred to me and I cannot make the new date?
Please contact your point of purchase if you received a transfer from a friend or third party. LaneOne can only refund the original buyer who purchased directly from us on LaneOne.com. As we didn't take your money, and we were not party to your transaction, there is no way for us to refund you directly.
If I request a refund, when will I receive my money?
You should expect to receive your refund in as soon as 30 days from your request being received.
If I request a refund, what happens if I no longer have the card I used to place the order?
Your funds will be returned by us to the card account used for purchase. If you have a new card with the same card issuer, your funds will show up on your new card automatically. However, if you have closed your card account, your card issuer will mail you a check to your address on file. For more details, please contact the card company to ensure they have everything they need from you.
What if I bought tickets to a show after the new date was announced?
If you buy tickets after the new date has been announced, you will not be eligible for a refund.
Will more tickets become available?
Maybe. If fans are unable to make a rescheduled date and request a refund by July 10th, 2020, a limited number of tickets may become available once the refund window closes. Please check this FAQ and laneone.com after July 10th.
How can I check if you have tickets available?
Only sections with tickets still available will show up on the ticket selection page. If you don't see any tickets listed in the section you want, it means we're sold out. For example, if you see tickets for "Lower Bowl Seats" but don't see any tickets for "GA First on Floor Experience" it means we are sold out of GA First on Floor tickets for that show.
The map highlight color does not reflect available inventory, it only reflects the sections we sold for the show. Look at the list of tickets available for inventory that we still have available.
If you see a sold out message, we're sold out of our entire allocation of tickets for the show.
Where can I get tickets for Harry Styles: LOVE ON TOUR 2020?
Do I purchase on the LaneOne website or app?
LaneOne tickets are available for sale on the LaneOne website at www.laneone.com. The LaneOne mobile app will unlock your tickets and benefits after you complete your purchase on the web; there is not an option to purchase tickets in the app.
Is there is a queue for tickets like there is on TicketMaster?
There is no “waiting room”. At on-sale time, the “Remind Me” button will change to “Get Tickets”. You may need to refresh the page at on-sale time. Then, just click on “Get Tickets”. If the traffic is high, there might be a queue.
Can I use somebody else's card?
You may use someone else’s card if you have authorization from the cardholder. You will not be required to present their ID at the venue. You will need to present your LaneOne mobile ticket in your LaneOne app for entry to the show.
Will LaneOne tickets also be available on Ticketmaster?
No. LaneOne tickets are available exclusively on LaneOne.com and will not be available on Ticketmaster or elsewhere.
Can I use a prepaid or gift card to purchase LaneOne tickets?
No, prepaid or gift cards are not supported.
What's the difference between the LaneOne, Ticketmaster, and American Express Presales?
LaneOne GA First on Floor tickets are only available on www.laneone.com and are the most premium GA tickets that will get you first access to the barricade on the GA Floor before ALL other tickets, and includes an online check-in system so you don't need to camp out for a good spot.
Is there a ticket limit?
There is a 4-ticket limit per show. You may purchase tickets to multiple shows.
Is there any age restriction for the GA Floor?
This tour does not have any specific age restriction for GA Floor tickets. As it's a large GA Floor, we recommend that anyone attending is able to take care of themselves on the floor. Venue age restrictions still apply.
Can I do anything to prepare?
Make sure to inform your card company that you intend to purchase tickets from www.laneone.com so that your card is not declined by your bank or card company.
There is no option to add your card info in advance, but you will have enough time to enter your card info at checkout.
What do I do if my AmEx is getting declined?
Please click here for info on what to do when your card is declined.
Do LaneOne packages include an actual ticket to the concert?
Yes, every package sold on LaneOne.com for the Harry Styles tour will include an actual concert ticket, along with all of the premium benefits listed on the event page for any specific event.
Will LaneOne be selling tickets to the Europe leg of the tour?
No, LaneOne will only be selling tickets to shows in the US & Canada.
Can I upgrade my ticket purchased from Ticketmaster to LaneOne First on Floor?
No. We are unable to upgrade tickets purchased from Ticketmaster.
How many LaneOne tickets are sold per show?
We're unable to disclose the exact number of LaneOne tickets sold per show (including how many tickets per pit), but our inventory is limited.
LaneOne Package Options
GA First on Floor: Get first access onto the GA Floor before ALL other ticket holders. Includes an online check-in system for a stress-free GA experience.
Reserved Seats: Amazing seats in the first several rows of the reserved sections nearest to the stage.
Which is the best package?
It really depends on what you want from your experience. What do you want from your experience?
If you want to be as close to the action as possible, get LaneOne GA First on Floor. Here's what the LaneOne GA First on Floor Experience has been for other tours we've done:
If you prefer to be seated but still want to be close to the action, get LaneOne reserved seats. LaneOne reserved seats will be in the reserved seat sections nearest to stage.
Which is it going to be: a GA Pit or a GA Floor?
The entire floor will be the pit, split into two sections; so it's not a small Pit in the front of the floor section as it was for HS1. LaneOne will have premium tickets for both GA Pit sections. The stage will be in the center of floor. There are no seats in the GA Pit; standing only.
With LaneOne GA First on Floor do you guarantee barricade?
We do not guarantee barricade, but LaneOne GA First on Floor gets you first access to the barricade before ALL other tickets. In order to participate in GA First on Floor you need to be present at the venue at the designated time that we will communicate to you closer to the show.
What is the benefit of LaneOne GA over regular GA?
LaneOne GA First on Floor tickets get you first access to the barricade on the GA Floor, before ALL other ticket holders. In order to participate in GA First on Floor you will need to be at the LaneOne entrance at the venue at the designated time; details for which will be sent to you closer to the show date.
But isn't Ticketmaster also selling VIP tickets for this tour?
No; LaneOne is the most premium ticket for this tour, and is the VIP link on the artist website.
I purchased my ticket, but don't see a barcode?
Your ticket purchased through LaneOne is guaranteed. A barcode will be generated on each of your LaneOne mobile tickets prior to the show.
I have another question!
Great! Chat us in the mobile app and we'll take care of you. If your question is really good, we might even add it to this page. Keep checking back here as we will continue to update this FAQ as we get more information.