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Most Frequently Asked Questions
What is HARRYWEEN - Fancy Dress Party?
For two nights only - Friday, October 30th & Saturday, October 31st, 2020 - Harry Styles will be bringing “HARRYWEEN - Fancy Dress Party", featuring special guest Orville Peck, to Madison Square Garden in New York.
When do LaneOne tickets go on sale?
Harry Styles tickets through LaneOne will be available for purchase on LaneOne.com starting Monday, March 2nd at 10 am EST. At that time, available tickets and ticket prices will be publicly displayed on our website.
Tickets through LaneOne will be exclusive to American Express cards until 3/12/20 at 10 pm EST. After that time, you may use any major credit or debit card for the purchase. Prepaid or gift cards are not supported.
Where can I get tickets for HARRYWEEN - Fancy Dress Party?
Official premium ticket packages are available on LaneOne.com starting Monday, March 2nd at 10 am EST.
Can I do anything to prepare?
Make sure to inform your card company that you intend to purchase tickets from www.laneone.com so that your card is not declined by your bank or card company.
There is no option to add your card info in advance, but you will have enough time to enter your card info at checkout.
Purchasing Tickets
Do I need an American Express card to purchase LaneOne tickets?
LaneOne tickets are exclusive to American Express® Card Members from Mon. 3/2 at 10 am EST until Thursday 3/12 at 10 pm EST. After that time, you may use any major credit or debit card to purchase. Prepaid or gift cards are not supported.
What are the prices for LaneOne ticket packages?
Prices will be displayed at on-sale on 3/2 at 10 am EST. We will not have prices or a price range prior to that time
Can I use someone else's card?
You may use someone else’s card if you have authorization from the cardholder. You will not be required to present their ID at the venue. You will need to present your LaneOne mobile ticket in your LaneOne app for entry to the show.
Can I use a prepaid or gift card to purchase LaneOne tickets?
No, prepaid or gift cards are not supported.
Will there still be tickets available after the American Express Exclusivity?
All LaneOne inventory will go on sale on 3/2 at 10 am EST. Once the Amex exclusive window ends on 3/12 at 10 pm EST, all remaining tickets will be available for purchase using any major credit or debit card. It is extremely difficult to predict sales, so we do not know how many will still be available for any given show at that time.
Will LaneOne tickets also be available on Ticketmaster?
No. LaneOne tickets are available exclusively on LaneOne.com and will not be available on Ticketmaster or elsewhere.
Do I need a presale code for LaneOne?
No, you don't need any code for LaneOne. You can purchase directly on LaneOne.com. During the American Express exclusive window, you just need to enter an American Express card to complete your purchase (non-Amex cards will be declined during the Amex exclusive window).
Do I need to register for the LaneOne presale?
No, there is no pre-registration process for LaneOne. You can just show up at 10 am EST to purchase tickets. You can add your email to the "Remind Me" button to get a notification before tickets go on sale for shows you are interested in. You can also create an account right now in advance (just make sure to use the same email and password during purchase).
Is there is a queue for tickets like there is on TicketMaster?
There is no “waiting room”. At on-sale time, the “Remind Me” button will change to “Get Tickets”. You may need to refresh the page at on-sale time. Then, just click on “Get Tickets”. If the traffic is high, there might be a queue.
What's the difference between the LaneOne, Ticketmaster, and American Express Presales?
First, note that LaneOne and Ticketmaster are different companies. So, LaneOne tickets are available exclusively on www.laneone.com and Ticketmaster tickets are available on www.ticketmaster.com.
Second, note that LaneOne is not part of the Ticketmaster Verified Fan Presale, so any presale code is not valid on LaneOne. In fact, LaneOne does not require any presale code.
Third, note that the American Express Presale on www.ticketmaster.com is entirely different from LaneOne. LaneOne tickets go on sale on www.laneone.com and are exclusively available to American Express cards from Monday, 3/2 at 10 am EST until Thursday, 3/12 at 10 pm EST, after which time tickets on www.laneone.com are available to all major credit and debit cards (except prepaid and gift cards).
Finally, LaneOne GA First on Floor tickets are only available on www.laneone.com and are the most premium GA tickets that will get you first access to the floor on the GA Floor before ALL other tickets, and includes an online check-in system so you don't need to camp out for a good spot.
Is there a ticket limit?
There is a 4-ticket limit per show. You may purchase tickets to both shows.
Is there any age restriction for the GA Floor?
This tour does not have any specific age restriction for GA Floor tickets. As it's a large GA Floor, we recommend that anyone attending is able to take care of themselves on the floor. Venue age restrictions still apply.
What do I do if my AmEx is getting declined?
Please click here for info on what to do when your card is declined.
Do LaneOne packages include an actual ticket to the concert?
Yes, every package sold on LaneOne.com for these shows will include an actual concert ticket, along with all of the premium benefits listed on the event page for any specific event.
How many LaneOne tickets are sold per show?
We're unable to disclose the exact number of LaneOne tickets sold per show, but our inventory is limited.
LaneOne Package Options
GA First on Floor: Get first access onto the GA Floor before ALL other ticket holders. Includes an online check-in system for a stress-free GA experience.
OR
Reserved Seats: Amazing seats in the first several rows of the reserved sections nearest to the stage.
Which is the best package?
It really depends on what you want from your experience. What do you want from your experience?
If you want to be as close to the action as possible, get LaneOne GA First on Floor. Here's what the LaneOne GA First on Floor Experience has been for other tours we've done:
https://twitter.com/laneonesupport/status/1004980730416582656
https://twitter.com/laneone/status/1060702364204589057
If you prefer to be seated but still want to be close to the action, get LaneOne reserved seats. LaneOne reserved seats will be in the reserved seat sections nearest to stage.
With LaneOne GA First on Floor do you guarantee barricade?
We do not guarantee barricade, but LaneOne GA First on Floor gets you first access to the floor before ALL other tickets. In order to participate in GA First on Floor you need to be present at the venue at the designated time that we will communicate to you closer to the show.
What is the benefit of LaneOne GA over regular GA?
LaneOne GA First on Floor tickets get you first access to the floor, before ALL other ticket holders. In order to participate in GA First on Floor you will need to be at the LaneOne entrance at the venue at the designated time; details for which will be sent to you closer to the show date.
I have another question!
Great! Chat us in the mobile app and we'll take care of you. If your question is really good, we might even add it to this page. Keep checking back here as we will continue to update this FAQ as we get more information.