The LaneOne Experience.
Date: February 29th-March 1st & 17th, 2020
Time: 8:00 PM (29th & 1st)
7:30 PM (17th)
Venue: American Airlines Center, Dallas, TX
Where can I buy a ticket to this show?
Click on this link to purchase tickets to this show through LaneOne.
I completed my purchase. Where are my tickets?
Your tickets are in your LaneOne mobile app.
Download the app on iOS or Android, log in with your account, and you will see your digital tickets in the app.
What benefits do I get with my tickets?
LaneOne offers the following benefits for this show:
You can purchase a premium seat in the first 10 rows, including the Front & Center Experience.
LaneOne ticket holders get access to a preferred entrance at the venue.
Select tickets include exclusive access to the Hospitality Lounge
Rideshare Credit or Parking
Every LaneOne ticket to this show includes preferred parking while supplies last or a $50 Uber code ($25 each way).
Where is the Preferred Entrance?
Next, launch the LaneOne mobile app, go to your ticket, scroll down until you see Preferred Entrance and tap on it to bring up a detailed map directing you to your preferred entrance.
How do I choose my Rideshare Credit?
Launch the LaneOne mobile app, go to your ticket, scroll down until you see Uber / Parking, tap on it to go to the selection page, and select your preferred option.
Please only select Uber for additional tickets if you intend on booking multiple rides to the show.
How do I use my Uber code?
After you have selected Uber as your transportation option, a custom Uber code will be generated for you. This code will become active 12 hours prior to doors on the day of the show. At this time, you can return to the Uber screen in the app to apply your Uber code to your Uber app (note that you need to have the Uber app and be logged in to the Uber app on your phone). Tap on Apply Code, you will see a prompt to allow LaneOne permission to apply the code to your Uber account, continue following onscreen instructions until you are returned to the LaneOne app. At this point, your custom Uber code has been added to your Uber account.
You may now call for your Uber at any time on the day of the show, and your destination will automatically be set to the venue and your Uber code will automatically be applied to the ride. Your Uber code will be valid until 1 hour after the show ends for your return trip home.
How do I secure my parking pass?
You can secure your parking pass directly in the LaneOne app.
Just go to the ticket view and scroll down to "Uber" or "Parking". Select "Reserve Parking". A parking barcode will be generated for you to use at the designated parking lot. If the parking pass is physical, you will receive further delivery instructions.
Please only select "Reserve Parking" for additional tickets if you intend on utilizing more than one parking spot upon arrival to the show.
*Please Note: Parking availability is limited, so be sure to secure yours in the app as soon as possible.
What time do I have to be there?
The show begins at 8:00 PM. Doors open at 6:30 PM. Plan to arrive at or around door time, but it's OK if you arrive at or even after 8:00 PM.
*On the 17th, the Doors open at 5:30 PM and the show begins at 7:30 PM.
What do I need to do before the show?
Download the LaneOne app.
Step 3 (optional):
If you purchased multiple tickets, transfer tickets to friends.
Select Parking or Uber credit.
You're all set. Get Excited!
Where do I need to go once I'm at the venue?
Once you have selected your Uber credit in the LaneOne app, use the LaneOne app to call for your Uber, and your destination will automatically be set to the Uber drop-off point at the venue.
Once you arrive, proceed to the preferred entrance.
How do I enter the venue?
Your ticket is the digital QR code in the LaneOne mobile app. Present the QR code at the preferred entrance for entry into the venue. You may also enter through any other venue entrance with your ticket, but you'll likely have to wait longer and walk farther to get to your seats. The preferred entrance is the fastest way for you to enter the venue and get to your seats.
If you purchased multiple tickets, just swipe left on the first ticket to get to the next ticket; you can scan each of your party in this way. Alternatively, you can transfer tickets to a friend through the app, although we recommend doing this before you get to the venue (because your friend will need a good data connection to accept your transfer, create an account, and download the LaneOne app).
What's included with Hospitality Lounge?
Enjoy exclusive access to a hospitality lounge within American Airlines Center. Includes open bar pre-show with hosted intermission.
Is there an Opening Act for this show?
There is no opening act for this show.
Can I get ADA seating for this show?
Email or contact us via chat in the app and let us know your needs. We will coordinate with the venue to see if there are any available ADA seats at the time of your request. You may be asked to provide documentation to support your request.
I have a question.
We are here to help. The best way to reach us is through chat in the LaneOne mobile app.
What should I do if I have an issue at the venue?
We will be at the venue for you. Just contact a LaneOne Ambassador via chat in the mobile app and we'll take care of you. You may also reach us via email at email@example.com or phone at 1.833.LANEONE (1.833.526.3663)