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Purchasing Tickets
When can I purchase tickets with any card?
The American Express exclusivity period for most shows* ends at 10 am local venue time on Thursday, Nov 28th. You may purchase using any major credit or debit card after this time.
*Shows that went on sale on Monday, Nov 26th will be exclusive to American Express card members until Thursday, Dec 5th at 10 pm local venue time.
Will more tickets be released?
No; we will not be releasing any more tickets.
Only sections with tickets still available will show up on the ticket selection page. If you don't see any tickets listed in the section you want, it means we're sold out. For example, if you see tickets for "Lower Bowl Seats" but don't see any tickets for "GA First on Floor Experience" it means we are sold out of GA First on Floor tickets for that show.
If you see a sold out message, we're sold out of our entire allocation of tickets for the show.
Where can I get tickets for Harry Styles: LOVE ON TOUR 2020?
Official premium ticket packages are available on LaneOne.com. You can also get regular (non-LaneOne) tickets from Ticketmaster.com.
When do LaneOne tickets go on sale?
Harry Styles tickets through LaneOne will be available for purchase on laneone.com starting Monday, November 18th at 10 am local time*. At that time, available tickets and ticket prices will be publicly displayed on our website.
Tickets through LaneOne will be exclusive to American Express cards until 11/28/19 at 10 am venue local time*. After that time, you may use any major credit or debit card for purchase. Prepaid or gift cards are not supported.
*Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am local venue time. Tickets through LaneOne for these new shows will be exclusive to American Express cards until 12/5/19 at 10 pm venue local time.
Do I purchase on the LaneOne website or app?
LaneOne tickets will be available for sale on the LaneOne website at www.laneone.com starting on Monday, 11/18 at 10 am venue local time*. The LaneOne mobile app will unlock your tickets and benefits after you complete your purchase on the web; there is not an option to purchase tickets in the app.
*Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am venue local time. Tickets through LaneOne will be exclusive to American Express cards until 12/5/19 at 10 pm venue local time.
Is there is a queue for tickets like there is on TicketMaster?
There is no “waiting room”. At on-sale time, the “Remind Me” button will change to “Get Tickets”. You may need to refresh the page at on-sale time. Then, just click on “Get Tickets”. If the traffic is high, there might be a queue.
But, I need to know the prices!
Prices will not be displayed until the on-sale at local venue time.
Can I use somebody else's card?
You may use someone else’s card if you have authorization from the cardholder. You will not be required to present their ID at the venue. You will need to present your LaneOne mobile ticket in your LaneOne app for entry to the show.
Will LaneOne tickets also be available on Ticketmaster?
No. LaneOne tickets are available exclusively on LaneOne.com and will not be available on Ticketmaster or elsewhere.
Do I need a presale code for LaneOne?
No, you don't need any code for LaneOne. You can purchase directly on LaneOne.com. During the American Express exclusive window, you just need to enter an American Express card to complete your purchase (non-Amex cards will be declined during the Amex exclusive window).
Do I need to register for the LaneOne presale?
No, there is no pre-registration process for LaneOne. You can just show up at 10 am to purchase tickets. You can add your email to the "Remind Me" button to get a notification before tickets go on sale for shows you are interested in. You can also create an account right now in advance (just make sure to use the same email and password during purchase).
Do I need an American Express card to purchase LaneOne tickets?
LaneOne tickets are exclusive to American Express® Card Members from Mon. 11/18 at 10am venue local time until Thursday 11/28 at 10 am venue local time. Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am local venue time. Tickets through LaneOne will be exclusive to American Express cards until 12/5/19 at 10 pm local time. After that time, you may use any major credit or debit card to purchase. Prepaid or gift cards are not supported.
Can I use a prepaid or gift card to purchase LaneOne tickets?
No, prepaid or gift cards are not supported.
Will there still be tickets available after the American Express Exclusivity?
All LaneOne inventory will go on sale on 11/18 at 10am venue local time. Once the Amex exclusive window ends on 11/28, all remaining tickets will be available for purchase using any major credit or debit card. Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am local venue time. Tickets through LaneOne will be exclusive to American Express cards until 12/5/19 at 10pm local time. It is extremely difficult to predict sales, so we do not know how many will still be available for any given show at that time.
What's the difference between the LaneOne, Ticketmaster, and American Express Presales?
First, note that LaneOne and Ticketmaster are different companies. So, LaneOne tickets are available exclusively on www.laneone.com and Ticketmaster tickets are available on www.ticketmaster.com.
Second, note that LaneOne is not part of the Ticketmaster Verified Fan Presale, so any presale code is not valid on LaneOne. In fact, LaneOne does not require any presale code.
Third, note that the American Express Presale on www.ticketmaster.com is entirely different from LaneOne. LaneOne tickets go on sale on www.laneone.com and are exclusively available to American Express cards from Monday, 11/18 at 10 am venue local time until Thursday, 11/28 at 10 am venue local time*, after which time tickets on www.laneone.com are available to all major credit and debit cards (except prepaid and gift cards).
Finally, LaneOne GA First on Floor tickets are only available on www.laneone.com and are the most premium GA tickets that will get you first access to the barricade on the GA Floor before ALL other tickets, and includes an online check-in system so you don't need to camp out for a good spot.
*Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am local venue time. Tickets through LaneOne will be exclusive to American Express cards until 12/5/19 at 10 pm local time.
Is there a ticket limit?
There is a 4-ticket limit per show. You may purchase tickets to multiple shows.
Is there any age restriction for the GA Floor?
This tour does not have any specific age restriction for GA Floor tickets. As it's a large GA Floor, we recommend that anyone attending is able to take care of themselves on the floor. Venue age restrictions still apply.
Can I do anything to prepare?
Make sure to inform your card company that you intend to purchase tickets from www.laneone.com so that your card is not declined by your bank or card company.
There is no option to add your card info in advance, but you will have enough time to enter your card info at checkout.
What do I do if my AmEx is getting declined?
Please click here for info on what to do when your card is declined.
What are prices for LaneOne ticket packages?
Prices will be displayed at on-sale on 11/18 at 10 am local venue time*. We will not have prices or a price range prior to that time.
*Newly announced New York City, Atlanta, Orlando, and Los Angeles dates will go on sale 11/25 at 10am local venue time. Tickets through LaneOne will be exclusive to American Express cards until 12/5/19 at 10 pm local time.
Do LaneOne packages include an actual ticket to the concert?
Yes, every package sold on LaneOne.com for the Harry Styles tour will include an actual concert ticket, along with all of the premium benefits listed on the event page for any specific event.
Will LaneOne be selling tickets to the Europe leg of the tour?
No, LaneOne will only be selling tickets to shows in the US & Canada.
Can I upgrade my ticket purchased from Ticketmaster to LaneOne First on Floor?
No. We are unable to upgrade tickets purchased from Ticketmaster.
How many LaneOne tickets are sold per show?
We're unable to disclose the exact number of LaneOne tickets sold per show (including how many tickets per pit), but our inventory is limited.
LaneOne Package Options
GA First on Floor: Get first access onto the GA Floor before ALL other ticket holders. Includes an online check-in system for a stress-free GA experience.
OR
Reserved Seats: Amazing seats in the first several rows of the reserved sections nearest to the stage.
Which is the best package?
It really depends on what you want from your experience. What do you want from your experience?
If you want to be as close to the action as possible, get LaneOne GA First on Floor. Here's what the LaneOne GA First on Floor Experience has been for other tours we've done:
https://twitter.com/laneonesupport/status/1004980730416582656
https://twitter.com/laneone/status/1060702364204589057
If you prefer to be seated but still want to be close to the action, get LaneOne reserved seats. LaneOne reserved seats will be in the reserved seat sections nearest to stage.
Which is it going to be: a GA Pit or a GA Floor?
The entire floor will be the pit, split into two sections; so it's not a small Pit in the front of the floor section as it was for HS1. LaneOne will have premium tickets for both GA Pit sections. The stage will be in the center of floor. There are no seats in the GA Pit; standing only.
With LaneOne GA First on Floor do you guarantee barricade?
We do not guarantee barricade, but LaneOne GA First on Floor gets you first access to the barricade before ALL other tickets. In order to participate in GA First on Floor you need to be present at the venue at the designated time that we will communicate to you closer to the show.
What is the benefit of LaneOne GA over regular GA?
LaneOne GA First on Floor tickets get you first access to the barricade on the GA Floor, before ALL other ticket holders. In order to participate in GA First on Floor you will need to be at the LaneOne entrance at the venue at the designated time; details for which will be sent to you closer to the show date.
But isn't Ticketmaster also selling VIP tickets for this tour?
No; LaneOne is the most premium ticket for this tour, and is the VIP link on the artist website.
I purchased my ticket, but don't see a barcode?
Your ticket purchased through LaneOne is guaranteed. A barcode will be generated on each of your LaneOne mobile tickets prior to the show.
I have another question!
Great! Chat us in the mobile app and we'll take care of you. If your question is really good, we might even add it to this page. Keep checking back here as we will continue to update this FAQ as we get more information.