The LaneOne Experience.
Artist: An Evening With The Eagles
Date: October 20th, 2018
Time: 8:00 PM
Venue: Quicken Loans Arena, Cleveland, OH
Where can I buy a ticket to this show?
Click on this link to purchase tickets to this show through LaneOne.
I completed my purchase. Where are my tickets?
Your tickets are in your LaneOne mobile app.
Download the app on iOS or Android, log in with your account, and you will see your digital tickets in the app.
What benefits do I get with my tickets?
LaneOne offers the following benefits for this show:
You can purchase a premium seat in the first 10 rows, including the Front & Center Experience.
LaneOne ticket holders get access to a preferred entrance at the venue.
Rideshare Credit or Parking
Every LaneOne ticket to this show includes preferred parking while supplies last or a $50 Uber code ($25 each way).
Where is the Preferred Entrance?
Your dedicated entrance is the Cavs media entrance, located at the south end of Quicken Loans Arena (off of Gateway Plaza adjacent to Progressive Field).
Next, launch the LaneOne mobile app, go to your ticket, scroll down until you see Preferred Entrance and tap on it to bring up a detailed map directing you to your preferred entrance.
How do I choose my preference for Preferred Parking or Rideshare Credit?
Launch the LaneOne mobile app, go to your ticket, scroll down until you see Uber / Parking, tap on it to go to the selection page, and select your preferred option.
Please only select transportation for additional tickets if you intend on booking multiple rides or utilizing multiple parking spots upon arrival to the show.
Once you select one of the available options, you will be assigned your selected choice for this event. Note that you cannot switch your choice once you have already made a selection.
Parking passes are limited, so if you plan to drive please make sure to select parking early.
How do I use my Parking Pass?
Parking will be in the East 4th Garage, located at 2063 E 4th St. If you've reserved parking in the app, your PDF parking pass will be emailed to you. You can print the PDF, or scan from your mobile device when you arrive.
How do I use my Uber code?
After you have selected Uber as your transportation option, a custom Uber credit code will be generated for you. Please make sure that you have the Uber app downloaded on your phone, and that you are logged in to the Uber app before you attempt to apply your Uber credit. Once you apply your Uber credit in the LaneOne app, you will see a prompt to allow LaneOne permission to apply the code to your Uber account - continue following onscreen instructions until you are returned to the LaneOne app. This code will become active for you to request your ride 12 hours prior to doors on the day of the show. At the end of the night, you can return to the Uber app to book your ride home.
Who do I contact if I have issues with my ride?
Uber is a separate entity from LaneOne, and therefore LaneOne does not control the Uber ride experience. We only provide Uber credit for your use of their service. If you have any issues with your Uber ride or driver not related to your Uber credit, please contact Uber support directly from the Uber app. Note that, per Uber's terms of service, you must be 18+ to utilize Uber. If you are 17 or under you must be accompanied by an adult. All rides are subject to surge pricing, so please check the price in the Uber app before you confirm your ride; if the surge price is too high, you can wait until surge pricing ends prior to confirming your ride.
If you believe your Uber credit was not applied to and/or from the venue upon review of your charges, please forward your Uber ride receipt email to email@example.com.
What time do I have to be there?
The show begins at 8:00 PM. Doors open at 6:30 PM. Plan to arrive at or around door time, but it's OK if you arrive at or even after 8:00 PM.
What do I need to do before the show?
Download the LaneOne app.
Step 3 (optional):
If you purchased multiple tickets, transfer tickets to friends.
Select Parking or Uber credit.
You're all set. Get excited!
Where do I need to go once I'm at the venue?
If you're driving and have preferred parking selected in the LaneOne app, proceed to the East 4th Garage,
If you're taking an Uber and have selected Uber credit in the LaneOne app, your destination will automatically be set to the Uber drop-off point at the venue. Once you arrive, proceed to the preferred entrance.
How do I enter the venue?
Your ticket is the digital QR code in the LaneOne mobile app. Present the QR code at the preferred entrance for entry into the venue. You may also enter through any other venue entrance with your ticket, but you'll likely have to wait longer and walk farther to get to your seats. The preferred entrance is the fastest way for you to enter the venue and get to your seats.
If you purchased multiple tickets, just swipe left on the first ticket to get to the next ticket; you can scan each of your party in this way. Alternatively, you can transfer tickets to a friend through the app, although we recommend doing this before you get to the venue (because your friend will need a good data connection to accept your transfer, create an account, and download the LaneOne app).
Is there an Opening Act for this show?
There is no opening act for this show.
Can I get ADA seating for this show?
Email us or contact us via chat in the app and let us know your needs. We will coordinate with the venue to see if there are any available ADA seats at the time of your request. You may be asked to provide documentation to support your request.
I have a question.
We are here to help. The best way to reach us is through chat in the LaneOne mobile app.
What should I do if I have an issue at the venue?
We will be at the venue for you. Just contact a LaneOne Ambassador via chat in the mobile app and we'll take care of you. You may also reach us via email at firstname.lastname@example.org or phone at 1.833.LANEONE (1.833.526.3663)